Customer Care
Our Continued Support
At BoBen, we’re committed to building homes that stand out for their design, quality, and sustainability — but just as importantly, we’re here to support you throughout your entire journey.
From the moment you choose your home to the day you move in — and well beyond — we’re by your side. Our goal is to make the process smooth, enjoyable, and stress-free, so you can focus on the excitement of your new beginning.
We take great care in every home we build, ensuring you can settle in with confidence and comfort from day one. And if you ever need us after moving in, we’re just a call away.
To give you peace of mind:
- Every home undergoes independent quality inspections at key stages of construction to ensure it meets the highest standards.
- We provide ongoing support during the natural ‘settling’ period after completion, helping you address any minor issues that may arise.
- Our dedicated customer care team is always ready to assist — whether it’s a quick question or something more involved.
At BoBen, our commitment to you doesn’t end at handover — it’s just the beginning of a lasting relationship.
Your Warranty, Our Commitment
Every BoBen home is built to last — and backed by comprehensive warranty protection for your peace of mind.
2-Year BoBen Warranty
From the day you move in, your home is covered by the BoBen Warranty for the first two years. Our dedicated customer care team is here to support you with advice, assistance, and emergency help — including issues such as loss of power, water, or heating.
10-Year Structural Warranty
In addition, your home is protected by a 10-Year Structural Warranty, which begins on your completion date. This covers a wide range of structural defects that may arise within the first ten years of ownership. If any issues occur, they’ll be resolved with minimal disruption to you.
There’s no need to register or activate anything — BoBen arranges and pays for this coverage before you purchase your home. When you move in, you’ll receive a Certificate of Insurance and a detailed guide outlining what’s included.
Consumer Code for New Homes
We’re proud to support and comply with the Consumer Code for New Homes, which ensures that:
- You are treated fairly throughout your home-buying journey
- You receive clear and reliable information about your new home
- You know what level of service to expect
- You have access to fast, low-cost dispute resolution if needed
At BoBen, your confidence in your new home matters — and we’re here to make sure it lasts.
Site Visits
Viewing Appointments
We understand that you may wish to explore our new homes, and we’d be delighted to show them to you. However, as construction is currently underway, site visits are available by appointment only.
To arrange a suitable time, please contact us at:
t: 07506 651695
e: info@bobenconstruction.co.uk
A member of our sales team will be happy to guide you around the site.
Site Safety
Your safety is our top priority when visiting our development sites. As these are active construction areas, we kindly ask that you:
- Follow all safety signage and instructions
- Supervise children at all times and keep them away from working zones
- Be aware of plant machinery and moving vehicles
- Wear appropriate footwear (flat, non-slip, closed-toe shoes are recommended)
Parking
We will do our best to provide designated visitor parking or share parking instructions ahead of your visit. If the development already has residents, please park considerately and avoid blocking driveways or parking on private property.
Disabled Access
Due to ongoing construction, access for individuals with limited mobility may be restricted. If you require assistance or specific accommodations, please let us know when booking your appointment. We will do our utmost to support your visit.