Customer Care

We take care of every new home and development that we build and we want to ensure that you can relax and enjoy life in your new home, even after you have moved in, we will still be here if you need us.

A series of independent quality inspections are carried out on each new home during key stages of construction. These are all aimed at giving you peace of mind so you can enjoy the full benefits of living in your new BoBen home. All new buildings go through a ‘settling’ period after construction and during this time we will provide you with assistance and advice on any issues that may arise.

For the first two years after completion your new home is covered by your BoBen Homes Warranty. This is managed by our Customer Care team who are also available to provide you with advice and direct assistance, covering emergency situations in the rare event that you are left without power, water, or heating.

In addition, the LABC 10 year warranty also runs from your completion day, providing cover for a wide range of structural defects that could, albeit rarely, occur during the first 10 years after your home is completed. This means structural faults that might happen during this period will be taken care of with the minimum of fuss. What’s more, you don’t need to do a thing to ensure your property is adequately covered. BoBen have already arranged and paid for this before you buy your home and will provide you with a Certificate of Insurance when you move in along with a more comprehensive guide of what is covered. You can view the LABC brochure below.

We fully support and comply with the Consumer Code for Home Builders. This ensures home buyers are treated fairly; know what service to expect and are given reliable information. The code also ensures you know how to access speedy and low-cost resolution services if you are dissatisfied with any part of your customer journey with us.

Viewing Appointments – We appreciate you might want to look around our new homes and we would love for you to see them, however whilst construction is under way, site visits are available by appointment only.

Please contact us on 07506651695 or email info@bobenconstruction.co.uk to arrange a suitable time to be shown round by one of our sales team.

Site Safety – When visiting our development sites, your safety is of great importance to us. Building sites can be dangerous places so please follow the guidelines on our signage and ensure any children visiting with you are always supervised and kept away from working areas. We recommend you wear suitable footwear (flat, non-slip, closed toe) for developments in progress.

Parking – We will do our best to have designated visitor parking, or explain to you where to park before your visit. If the development site already has existing residents, please be mindful of where you park, making sure not to park on private property or block-in any other cars. Be aware of plant machinery.

Disabled Access – Disabled access will be limited during construction due to many reasons including restricted mobility access and lighting facilities. However, if you need access upon completion please inform us upon booking your viewing appointment and we will do our up-most to accommodate you.